As a result of system updates we will have several interruptions in service:

Bill Pay will be disabled on Friday, September 25th at 3 pm and Mobile and Online Banking will be down from noon on Saturday, September 26th until Monday morning 9/28. ITMs will close one hour early at noon on Saturday, September 26th and the Walmart office will be closed Saturday, September 26th and Sunday, September 27th.

We apologize for the inconvenience.

About Us

What is Corporate Account Takeover (CATO)?

Corporate Account Takeover (CATO) is a form of identity theft where thieves typically use some form of malware to obtain a business’ online banking credentials and then initiate fraudulent banking transactions, including wire transfers and Automated Clearinghouse (ACH) payments.

Cyber criminals are increasingly targeting the owners, employees and contractors of small and medium size businesses, municipalities, non-profits and school districts.

How CATO attacks happen

CATO attacks are not aimed at financial institutions; rather they target account holders, specifically the computers and internet connections that are used to access online bank accounts and your employees who are authorized to conduct electronic transactions on your bank account. Your workstations, network connections and account credentials should be secured.

Fraudsters can obtain your online banking credentials through malicious software, phishing, malicious websites, social media, ads from popular websites, or masquerading as a trustworthy person or entity in an electronic communication. These techniques may include clicking a link or opening an attachment in a phishing email, accepting a fake friend request on social networking sites, or visiting a legitimate website that is compromised and installs malware on your computer(s).

Here are some examples:

Ways Bristol County Savings Bank protects you

The Bank offers a number of security safeguards designed to protect your business from CATO, including:

We will NEVER e-mail or call you to ask for your account number, password or for information on tokens. If anyone contacts you requesting this information, do not provide it. Instead, contact Bristol County Savings Bank immediately at (800) 643-BCSB or (508) 828-5420 and press ‘3’ to speak directly to a Customer Service Center representative.

What to do if you believe your account has been compromised

If you believe an unauthorized transaction has occurred or your account has been compromised contact the Bank immediately at (800) 643-BCSB or (508) 828-5420 and press ‘3’ to speak directly to a Customer Service Center representative. Here are other steps you should take:

Best practice recommendations for businesses to prevent CATO fraud

The Bank has many safeguards designed to reduce the risk of CATO fraud. However, there are also a number of best practices that businesses should implement to prevent CATO:


Processes and procedures for corporate banking activity may also be enhanced to include:

Understand your responsibilities and liability

Ensure that you understand the account agreement you have entered into with your financial institution. Understand how liability is determined for cases of fraud.

Additional Resources

There are a number of resources available to further educate yourself on CATO fraud:

For additional cyber security and fraud related information visit the security awareness section of our website.

FBInsure provides specialty cyber liability insurance. If you are interested in more information contact Ed McGuire, FBInsure’s Director of Specialty Insurance at 508-824-8666 or