Bank of America has identified an issue affecting their ATMs and is currently working on a solution. To ensure uninterrupted, surcharge free ATM service while they resolve this issue, please visit any Bristol County Savings Bank ATM or take advantage of our new partnership with the Allpoint ATM network.

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    Debit MasterCard®/ATM Card

    All of our checking accounts come with a Bristol County Savings Bank Debit MasterCard® or ATM card.

    Choose which card is right for you.

    Avoid ATM surcharges by becoming a Prime Time checking customer.

    Another way to avoid ATM surcharges is to watch for the Allpoint logo! When you see the Allpoint logo you can be assured your ATM transaction will be surcharge free. With over 55,000 ATMs worldwide, finding an Allpoint ATM is easy. Just look for the Allpoint logo on participating ATMs or use the Allpoint locator page to find an Allpoint ATM near you.

    Microchip Technology

    Bristol County Savings Bank is in the process of updating all magnetic striped debit cards with new EMV chip card technology beginning on May 1st. Debit cards are being upgraded to the chip technology to provide an extra level of security and allow you to pay at international merchants where chip cards are the standard. They are simple to use and provide increased security. The chip contains information that is encrypted making it extremely difficult for the card to be copied or counterfeited.

    Frequently Asked Questions (FAQs)

    How to apply for a new Debit or ATM card:

    Stop into any of our branch locations to apply for a Debit or ATM card

    Existing customers can call customers service and have a new card sent to them – Call (508) 828-5420 – Mon – Fri, 8:30 am – 5:00 pm

    What are chip cards?
    A chip card is like the card you have today but includes an embedded microchip. The chip contains information that is encrypted making it extremely difficult for the card to be copied or counterfeited. Your chip card will also have a magnetic stripe on the back, so that you can continue using your card while merchants are transitioning to chip enabled terminals.
    Why are microchip enhanced cards are more secure than traditional cards?

    The chip contains information that is encrypted making it extremely difficult for the card to be copied or counterfeited.

    Dynamic data is created, making each chip transaction unique and virtually impossible to replicate.

    How do I use my MasterCard chip card at a chip-enabled terminal?

    Person inserting credit card into chip terminalSTEP 1
    Insert your card ‘chip first” into the chip-enabled reader on the terminal.

     

    Person entering information onto pin padSTEP 2
    Leave the card in the terminal and follow the prompts on the screen.

     

    Person removing credit card from machineSTEP 3
    Remove the card when the terminal indicates that the transaction is complete.

     

    You may also swipe your card to pay if the merchant’s terminal is not yet chip enabled.

    How do I report a lost or stolen ATM or Debit Card?
    Call (508) 828-5420 – Mon – Fri, 8:30 am – 5:00 pm After hours, call Toll Free at 1-800-643-BCSB 
    Does Bristol County Savings Bank have Zero Liability program from MasterCard?
    Yes. The Zero Liability Program from MasterCard protects you from unauthorized transactions1. It is important to monitor your account frequently and notify us as soon as possible if you have detected fraudulent activity on your ATM or Debit card account. We encourage you to use Bristol County Savings Bank Online Banking or Mobile Banking to monitor your account activity frequently.
    How else does Bristol County Savings Bank protect your Debit Card Transactions?
    Bristol County Savings Bank monitors your account every day for suspicious transactions with SecureLOCK, a debit card transaction monitoring program for all our debit card customers. If we detect a debit card transaction that appears suspicious, we will notify you via text, phone or email to determine if the transaction was originated by you. Any customers who have an active debit card will automatically be enrolled in this free service. We will ask you to validate the merchant, amount, date/time and location of the purchase. We will NEVER ask you to send account information via email or text and you should never reply to text messages or emails that ask you to send account information. The success of this fraud prevention depends on the cardholder verification process. It is critical that you have accurate mailing addresses, email addresses, and telephone numbers associated with your debit card. We encourage all our customers to update their contact information.

    CALL this information in to our Customer Service Center at 508-828-5420

    DROP OFF the completed for at any branch location.

    EMAIL the information to customer.service@bcsbmail.com

    LOG-IN to Online Banking and update your information under the Customer Service tab. Look for the “Manage contact information” and “Change address” options. Don’t have Online Banking? Click here to enroll now.

    MAIL the completed form to: Bristol County Savings Bank, P.O. Box 4002, Taunton, MA 02780

    Tips if you are traveling
    If you will be using your debit card while traveling, especially internationally, or are planning any out of the ordinary purchases, please call our customer are center at 508-828-5420. We recommend you always carry a back-up payment source in the case your card is compromised while traveling due to fraudulent activity.

    1MasterCard Zero Liability program – When you use your MasterCard, you’re protected against fraud. Have peace of mind knowing that the financial institution that issued your MasterCard won’t hold you responsible for “unauthorized transactions.” As a MasterCard cardholder, Zero Liability applies to your purchases made in the store, over the phone, online or via a mobile device and ATM transactions. As a cardholder, you will not be held responsible for unauthorized transactions if:

    1. You have used reasonable care in protecting your card from loss or theft; and
    2. You have promptly reported to your financial institution when you knew that your MasterCard was lost or stolen.

    If you believe there has been unauthorized use on your account and you meet the conditions above, rest easy knowing you’re protected by Zero Liability. Zero Liability does not apply to the following (or certain) MasterCard payment cards: Commercial cards, unregistered prepaid cards or gift cards.