We're here to help.
We are dedicated to providing the highest level of service to our customers. Good service begins with providing a variety of convenient ways for you to reach us when you need us.
Customer Service by Phone | (508) 828-5420
Our experienced service team members are available to provide personal service by phone.
Monday – Friday: 8:00 am – 7:00 pm
Saturday: 8:00 am - 1:00 pm
or Toll Free: 1-800-643-2272
Live Chat 
Real-time answers to your questions. Simply look for the chat bubble in the lower right section of your screen. Click to start chat and connect securely with our customer service team. Available online Monday - Saturday during Customer Service Center hours.
Report a lost or stolen debit card
During business hours call (508) 828-5420
After hours, use Automated Telephone Banking at 1-800-643-2272
Report a lost or stolen Visa credit card
Call 1-800-558-3424 or visit the Visa Cardmember Service Center
Email Us
- General Inquiries: For general inquiries that do not contain personal or account information, please use our Contact Us Form.
- Account Specific Inquiries: Your security is extremely important to us. If you need to send personal or account information to us, please first contact us by emailing [email protected] or calling 1-800-643-2272. We will send you a secure link to use for sending personal or account information. You can also send us a secure message from the navigation in Digital Banking by selecting “Banking Services Center.” If you’re not currently enrolled in Digital Banking, click here for instructions on how to enroll.
Online Banking Support | (508) 828-5420
Available 24 hours a day, 7 days a week for technical online banking support and navigation for our online banking system.
Automated Telephone Banking (24/7)
Check balances, confirm transactions, transfer between accounts, report lost or stolen debit or ATM cards, and more – 24 hours a day, 7 days a week.
Dial 508-828-5420 or toll free at 1-800-643-BCSB.