Frequently Asked Questions
How can we help you?
How can I change my address?
All address change requests are required in writing. Please print the Bristol County Savings Bank address change form here
or visit a local branch office
. Please mail the form to Bristol County Savings Bank, P.O. Box 4002, Taunton MA 02780. Attn: Customer Service.
How do I sign up for bill pay?
You must have online banking to sign up for online bill pay. Within the online banking application you can click on the “Customer Service” tab. Under “Contact Options” click on “Contact Us” and send an e-mail requesting the Bill Pay service. You will receive a confirmation once the set-up has been completed.
How do I view the back of an imaged check?
Select the check number you wish to view. A new window will open with the image of the front of the check. There will be an option at the top of the window to view the back of the check.
How long are statements available/archived?
Once you opt into receiving online statements they will remain in your online banking for 18 months. You can also export the statements to your computer and they will remain there until you choose to delete them.
I forgot my password – how do I get a new one?
If you have not had three failed attempts at entering your password, you may click on the “reset it yourself” link on the sign in page.
If you are successfully authenticated via phone, text message, or out of wallet questions, you can set a new password for your online banking.
If you have attempted more than three times to enter your password and failed, please call Bristol County Savings Bank at 1-866-305-9036 or 774-226-1910 or visit a local branch.
Why can’t I transfer between the accounts I see online?
You must request Transfer Abilities. You can do this by logging into your online banking and clicking on the “Customer Service” tab. Under the “Contact Options” click on “Contact Us” here you can send us an e-mail listing all the accounts you want to be able to transfer to and from. You will receive a confirmation once the set-up has been completed.
About Opening a Deposit Account Online
How can I find my security code (CVV) on the back of my debit or ATM card?
The CVV Number (“Card Verification Value”) on your credit card or debit card is a 3 digit number on your MasterCard® branded debit cards.
Your CVV number can be located by looking on the back of your debit card.
Providing your CVV number to an online merchant proves that you actually have the physical debit card – and helps to keep you safe while reducing fraud.
CVV numbers are NOT your card’s secret PIN (Personal Identification Number).
You should never enter your PIN number when asked to provide your CVV. (PIN numbers allow you to use your debit card at an ATM or when making an in-person purchase with your debit card.)
Why do I need to review and accept disclosures?
Disclosures contain the important terms and conditions about the account you are opening. Reviewing and accepting disclosures ensure that you are informed about how we will manage your account.
What is a U.S. Person?
The IRS tax code has specifically defined the term “United States person” as meaning any of the following:
- A citizen or resident of the United States
- A domestic partnership
- A domestic corporation
- Any estate other than a foreign estate
- Any trust if:
– A court within the United States is able to exercise primary supervision over the administration of the trust, and
– One or more United States persons have the authority to control all substantial decisions of the trust
- Any other person that is not a foreign person
What is FATCA?
The Foreign Account Tax Compliance Act (FATCA) is a United States federal law requiring United States persons (including those living outside the U.S.) to have yearly reported themselves and their non-U.S. financial accounts to the Financial Crimes Enforcement Network (FinCEN), and requires all non-US (Foreign) Financial Institutions (FFI’s) to search their records for suspected US persons for reporting their assets and identities to the US Treasury.